Terms of service

Welcome to Isa Lorae. These Terms of Service ("Terms") establish the conditions that apply when you access our website, browse our collections, or purchase our products. By using this website, you agree to follow these Terms. If you do not accept them, please discontinue use of our services.

Website Eligibility

By visiting or purchasing from our website, you confirm that you:

  • Are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian.
  • Provide accurate, current, and complete information when placing an order.
  • Use our website responsibly and in accordance with applicable laws.
  • Will not attempt to disrupt, damage, or gain unauthorized access to any part of our website or related systems.

Isa Lorae reserves the right to refuse service or restrict access if these Terms are violated.

Products & Website Content

We strive to ensure that all product information—including descriptions, pricing, photographs, colors, and sizing—is presented as accurately as possible.

Please note:

  • Product colors may appear differently depending on your monitor or mobile device.
  • Slight measurement variations may occur during production.
  • Inventory levels and product availability may change without prior notice.

We reserve the right to update product details or discontinue items whenever necessary.

Prices & Payments

Unless otherwise indicated, all prices displayed on our website are in U.S. Dollars (USD).

Orders are processed only after payment has been successfully authorized.

Isa Lorae may, at its sole discretion:

  • Correct pricing or publishing errors.
  • Decline or cancel suspicious transactions.
  • Limit quantities purchased.
  • Cancel orders when inventory is unavailable.

If payment has already been collected for a canceled order, the corresponding amount will be refunded to the original payment method.

Order Processing

Receiving an order confirmation email means that we have successfully received your order request.

However, this confirmation does not represent final acceptance of the order.

We reserve the right to cancel or refuse orders due to:

  • Product stock limitations
  • Payment verification failure
  • Pricing inaccuracies
  • Shipping limitations
  • Suspected fraudulent activity
  • Violation of these Terms

Shipping

Shipping services are provided according to our Shipping Policy.

Estimated delivery dates are provided as general guidelines and are not guaranteed. Isa Lorae cannot be held responsible for delays caused by shipping carriers, severe weather, customs inspections, holidays, or other circumstances outside our reasonable control.

Returns & Refunds

All return requests and refunds are handled in accordance with our Return & Refund Policy.

Returned products must satisfy the eligibility requirements outlined in that policy before a refund can be approved.

Intellectual Property

All materials appearing on this website—including logos, trademarks, product photography, graphics, website design, written content, and other intellectual property—belong exclusively to Isa Lorae or its licensors.

No content may be copied, reproduced, modified, distributed, or used without prior written consent.

Prohibited Conduct

While using our website, you agree not to:

  • Violate applicable laws or regulations.
  • Upload viruses or malicious software.
  • Attempt to bypass website security.
  • Submit false or misleading information.
  • Reproduce or misuse website content without authorization.

Failure to comply may result in restricted website access, order cancellation, or legal remedies where applicable.

Third-Party Resources

For your convenience, our website may contain links to third-party websites.

Isa Lorae does not control or endorse these external websites and is not responsible for their content, services, or privacy practices. Your use of third-party websites is entirely at your own risk.

Disclaimer

Our website and products are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, Isa Lorae disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and uninterrupted website operation.

Limitation of Liability

To the extent permitted by applicable law, Isa Lorae shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or any products purchased through it.

Any liability shall be limited to the amount paid for the applicable order.

Updates to These Terms

We may revise these Terms of Service at any time to reflect operational, legal, or business changes.

Any revised Terms become effective immediately upon publication on this website. Continued use of the website constitutes acceptance of the updated Terms.

Governing Law

These Terms of Service shall be governed by the applicable laws of the United States.

Any legal disputes arising from these Terms or the use of this website shall be resolved in a court with appropriate jurisdiction.

Contact Information

If you have any questions regarding these Terms of Service, please contact us.

Isa Lorae

Email: shop@isalorae.com

Business Address:

1419 Pease River Ln

Rosenberg, TX 77471

United States

Business Address Only — Not a Return Address

Our Customer Support team will respond to most inquiries within 24–48 business hours and will be happy to assist you.